Policies and F.A.Q.

 
 
 

orders

  • Orders should be placed 3 weeks in advance, 2 weeks minimum.

  • 2 dozen or $40 minimum for custom orders.

  • 25% deposit required for orders of $100 or greater.

  • Shayna’s Cookie Jar will contact customer to confirm order one week (7 days) in advance. If customer doesn’t confirm within 48 hours, the order will be considered cancelled.

 

pick up & delivery

  • Orders will be ready for pickup or delivery 2 days before the event or requested date.

  • Free delivery within 15 miles of Shayna’s Cookie Jar - zip code 48080.

  • Shayna’s Cookie Jar does not ship cookies at this time.

  • Shayna’s Cookie Jar is not responsible for any damaged cookies after they have been delivered and inspected by customer. If damage occurs before they are delivered Shayna’s Cookie Jar will provide a refund for each damaged cookie.

 

designs

  • Shayna's Cookie Jar creates original designs and doesn't copy other bakers. You can send design pictures to be used for inspiration and ideas, but they won't be copied exactly.

F.A.Q.

  • Where are you located?

Shayna's Cookie Jar operates under Cottage Food law out of Shayna's home in Saint Clair Shores. There is no storefront at this time.

  • Do you ship cookies?

No, not at this time.

  • Can you individually package cookies for my order?

Yes! You can request your cookies to be individually wrapped and there will be an additional $0.25 charged per cookie.

  • What kind of cookies can you make?

The sky's the limit. Let me know what you're looking for and we can find a way to make it work.

  • Why are cookies priced individually, not by the dozen?

Custom cookies take time and a lot of planning to create. By pricing per cookie, you can order a variety of sizes and designs ranging from simple to complex, while staying within your budget.